Shipping Policy – DLV PLUS

Effective Date: October 19, 2026

This Shipping Policy is formally issued by DLV PLUS SARL, the operator of our official e-commerce platform www.dlvplussarl.com, with our registered physical address at 4 Rue d’Arlon, L-8399 Windhof (Koerich), Luxembourg. For any inquiries about shipping timelines, tracking updates, delivery exceptions, or fee adjustments, our dedicated logistics support team is always ready to assist you: you can send an email to [email protected], or call us at +352 27 39 54 45 during our service hours from 9:00 to 18:00 CET on regular workdays.

At DLV PLUS SARL, we aim to make every step of your shopping experience seamless, from browsing our carefully curated car tool collection right now, picking the essentials that fit your ride, to having your selected premium car tools delivered straight to your door, so you can drive without unnecessary worries on every trip. This policy outlines all clear, transparent rules for order processing, delivery coverage, shipping fees, tracking services, and exception handling, fully compliant with all applicable e-commerce logistics regulations in Luxembourg and across the European Economic Area.

1. Order Processing Timeline

Once you complete the checkout and payment confirmation for your order of premium car tools on www.dlvplussarl.com, our warehouse team will initiate processing immediately to prepare your parcel for dispatch:

For orders placed before 14:00 CET on regular workdays, we will complete the full packaging and pre-dispatch quality inspection within the same workday.
For orders placed after 14:00 CET, on weekends, or on official Luxembourg public holidays, processing will be scheduled on the next following business day.
Every parcel will go through a double-check procedure before dispatch: our staff will confirm that all items you ordered match the product specifications, all accessories are intact, and the packaging is sturdy enough to protect the car tools during transit, to ensure you receive the exact tried, trusted tools you selected from our most-loved car gear in stock. Once your parcel is dispatched, you will receive an automatic confirmation email with your unique tracking number.

2. Delivery Coverage and Shipping Fees

We offer tiered, no-hidden-fee shipping services to customers across different regions, to fit varied delivery demands for every order of our new car tools drop fresh gear that makes car care easier:

‌Domestic Luxembourg Standard Shipping‌: For all delivery addresses within Luxembourg, standard shipping is completely free of charge for any order amount. The estimated delivery timeline is 1 to 2 business days after dispatch, ensuring you can get your premium car tools almost immediately after placing an order.
‌European Economic Area (EEA) Standard Shipping‌: For all delivery addresses located in EEA member states, free standard shipping is available for all orders with a total value over 99 EUR. For orders under 99 EUR, a flat standard shipping fee of 7.99 EUR will be applied at checkout. The estimated transit time for standard EEA shipping ranges from 3 to 7 business days after dispatch.
‌Express Shipping Options‌: If you need to receive your car tools urgently, you can select paid express shipping at checkout, which is available for all destinations in Luxembourg and the EEA. For domestic Luxembourg express orders, the delivery timeline is within 24 hours after dispatch with a 12.99 EUR fee. For EEA cross-border express orders, the estimated delivery time is 2 to 4 business days with a flat fee of 19.99 EUR, no matter the order value.
We do not currently provide shipping services to destinations outside of the EEA, to ensure we can maintain our consistent high standard of logistics tracking and after-sales support for every parcel we dispatch.

3. Parcel Tracking and Delivery Protocols

Every order dispatched from our warehouse comes with a full end-to-end tracking service, so you can monitor the real-time location of your car tools at any time:

After the dispatch notification email is sent, you can enter the provided unique tracking number on our website’s dedicated order tracking page, or on the official courier partner’s website, to view real-time updates including transit milestones, estimated delivery date, and out-for-delivery alerts.
On the scheduled delivery day, our courier will make one attempt to deliver the parcel to the shipping address you provided at checkout. If no one is available to sign for the parcel at the time of the first visit, the courier will leave a notification card with detailed instructions for you to reschedule a second delivery attempt for free, or pick up the parcel at the nearest local courier pickup point within 7 calendar days.
For high-value orders of premium car tools with a total value over 200 EUR, a signature upon delivery is required to collect the parcel, to prevent the risk of loss or misdelivery, and protect your order security.

4. Shipping Exceptions and Solutions

We have established clear handling protocols for rare unexpected delivery scenarios, to make sure your rights as a customer are fully protected:

‌Lost Parcel‌: If a parcel shows no movement on the tracking system for more than 10 consecutive business days after dispatch, and our logistics team confirms it is confirmed lost during transit, we will either arrange a full free re-shipment of your ordered car tools, or process a full refund for the corresponding order value, based on your preference.
‌Damaged Parcel‌: If you receive a parcel with visible outer packaging damage, please inspect the internal car tools on the spot. If the products inside are damaged due to improper transit handling, you can take clear photos of the damaged packaging and items, send them to our support team within 48 hours after signature, and we will arrange a free replacement or full return for you at no extra cost.
‌Wrong Delivery Address‌: If you provide an incorrect shipping address at checkout, please contact our support team immediately after placing the order. We can modify your delivery address for free before the parcel is dispatched. If the parcel has already been shipped out before you submit the modification request, you will need to coordinate with the courier to redirect the parcel, and any extra redirection fees charged by the courier will be borne by you as the customer.

All the terms in this shipping policy are subject to the applicable Luxembourg consumer protection laws. If you have any questions or special demands about your order’s shipping arrangement, do not hesitate to reach out to our team at any time, and we will provide you with responsive, practical support to make sure your carefully selected car tools are delivered to you smoothly.