Privacy Policy – DLV PLUS

Effective Date: October 19, 2026

Welcome to the privacy policy of DLV PLUS SARL. This document is designed to inform you clearly and transparently about how we collect, use, store, share and protect your personal information when you visit our official website www.dlvplussarl.com, browse our premium car tool collection, place orders, and interact with our e-commerce shopping platform. We are committed to upholding the highest standards of data protection, in full compliance with the General Data Protection Regulation (GDPR) and all applicable privacy laws in Luxembourg and across the European Economic Area, to ensure your personal data is handled with the utmost care, respect, and security at every step of your shopping journey with us.

1. Company Information and Contact Details

This privacy policy is issued and governed by DLV PLUS SARL, a registered company located at 4 Rue d’Arlon, L-8399 Windhof (Koerich), Luxembourg. If you have any questions, concerns, or requests related to your personal data or this privacy policy, you can reach out to our dedicated data protection team at any time via email at [email protected], or contact us by phone at +352 27 39 54 45 during our business hours. We will respond to all legitimate inquiries within 7 business days to assist you with any privacy-related matters you may have.

At DLV PLUS SARL, our core mission is to deliver carefully curated car tool collections, tried and trusted most-loved car gear, and fresh new car tools that make car care easier for every ride, allowing you to drive without unnecessary worries on every trip. This privacy policy is built to align with that mission: we only collect the information we need to provide you with a seamless, secure, and convenient shopping experience for all our premium car products, and we never use your data for purposes that are not disclosed to you in this document.

2. Types of Information We Collect

We only collect information that is directly relevant to your interaction with our e-commerce platform, and we never gather unnecessary personal data without your explicit consent. The categories of information we may collect include the following:

2.1 Information You Provide Voluntarily

This refers to all data you actively submit to us when using our website services, including but not limited to:

‌Account Registration Information‌: When you create a user account on www.dlvplussarl.com, we collect your full name, email address, chosen password, and preferred contact language to help you manage your orders, save your favorite car tool products to a wishlist, and access exclusive member-only offers for our new car tool drops.
‌Order and Checkout Information‌: When you place an order for our premium car tools, we collect your billing address, shipping delivery address, payment card details or preferred payment method information, and order special instructions to process your transaction accurately, ensure your purchased car gear is delivered to the correct location, and resolve any post-delivery support issues you may encounter.
‌Customer Support Correspondence Information‌: When you reach out to our support team via email, phone, or the on-site contact form to ask questions about product specifications, shipping timelines, return policies, or warranty services for our tried, trusted car tools, we keep a record of your communications to ensure we can deliver consistent, helpful support every time you reach out.
‌Marketing Preference Information‌: When you sign up to receive our newsletter to get early access to new car tool drops, exclusive discount codes for our most-loved car gear in stock, and seasonal car care tips, we collect your consent preferences so we only send you communications you have explicitly agreed to receive.

2.2 Automatically Collected Technical Information

When you browse our website, we automatically collect limited non-identifiable and identifiable technical data to help us improve our platform performance, detect security risks, and customize your shopping experience:

‌Device and Browser Information‌: This includes your device model, operating system version, browser type and version, screen resolution, language settings, and unique device identifiers that help our website render correctly for your specific hardware, so you can browse our car tool collection without technical glitches.
‌Website Usage Data‌: We collect information about the pages you visit on www.dlvplussarl.com, the products you view, the time you spend browsing our car gear listings, your click path through the website, and search terms you enter into our on-site product search bar. This data helps us understand which of our premium car tools are of most interest to our customers, so we can curate our collection better and highlight the products that best fit your ride.
‌Log Data‌: Our server automatically records standard log information including your Internet Protocol (IP) address, access time, page access duration, and error occurrence records. This data is used exclusively to diagnose technical issues with our website, prevent unauthorized access to our e-commerce system, and maintain a stable, secure shopping environment for all our users.
‌Cookie and Similar Tracking Technologies‌: We use first-party functional and analytical cookies on our website. Functional cookies allow us to remember your login status, save your cart contents between browsing sessions, and remember your preferred region for shipping cost calculations. Analytical cookies help us collect anonymous usage statistics to understand how visitors interact with our platform, so we can optimize our product display and checkout process. We do not use third-party advertising cookies without your separate explicit consent, and you can adjust your browser settings at any time to disable cookies, though this may limit some personalized features of our website.

2.3 Information We Receive From Third Parties

In limited circumstances, we may receive supplementary information about you from trusted third-party partners, including:

‌Payment Service Providers‌: We receive transaction confirmation information from our PCI-DSS compliant payment processors to verify that your payment for an order has been completed successfully, without storing your full sensitive payment card information on our own servers.
‌Shipping and Logistics Partners‌: We receive delivery status updates, signature confirmation records, and delivery address validation information from our courier partners to ensure your purchased car tools are delivered safely, and we can notify you promptly when your order is out for delivery.
‌Fraud Prevention Partners‌: We may receive risk assessment information from trusted anti-fraud service providers to help us detect and prevent fraudulent transaction attempts, protecting both your personal financial security and the integrity of our e-commerce platform.

3. How We Use Your Personal Information

All the personal information we collect is used for legal, legitimate purposes that are directly tied to providing you with high-quality e-commerce services for our car tool products. We process your data only when we have a valid legal basis under applicable law, including performance of a contract with you, compliance with our legal obligations, our legitimate business interests that do not override your privacy rights, and your explicit consent where required. The specific use cases for your information include:

To process, confirm, and fulfill your orders for car tools, including processing payment, arranging shipping, sending you order confirmation emails, tracking delivery status, and processing returns, exchanges, or warranty claims for any of the most-loved car gear you purchase from our store.
To maintain and manage your user account on our website, allowing you to save your preferred shipping addresses, track all your historical orders, save car tools you are interested in to a curated wishlist, and receive personalized product recommendations that match the specific make, model, and needs of your vehicle.
To provide responsive customer support to you, responding to your questions about product specifications, compatibility of our premium car tools with your ride, shipping timelines, usage guidance for new car tools drops, and post-purchase troubleshooting to make your car care experience as easy as possible.
To send you important service-related notifications, including updates to our terms of service, changes to this privacy policy, security alerts for your account, and announcements about temporary website maintenance that may affect your ability to browse our car tool collection.
When you have given your explicit consent, to send you marketing communications including newsletters, early access invitations to new car tool launch events, exclusive promotional offers for in-stock car gear, and practical car care tips that align with your previous browsing and purchase preferences. You can unsubscribe from these marketing messages at any time, free of charge, by clicking the unsubscribe link at the bottom of every marketing email, or by contacting our support team directly.
To improve our website functionality and user experience: analyzing usage data to identify which sections of our site are difficult to navigate, optimizing the display of our car tool product listings, streamlining the checkout process to reduce unnecessary steps, and curating new product additions to our collection that match the demands of our customer base.
To protect the security of our website, our users, and our business: detecting and preventing unauthorized access to user accounts, identifying fraudulent transaction attempts, blocking malicious cyber activity, and conducting internal security audits to ensure all your personal data stored on our systems is protected from data breaches.
To comply with all our legal obligations, including keeping accurate financial records for tax authorities in Luxembourg, responding to valid, lawful requests from judicial or regulatory authorities, and meeting the requirements of consumer protection laws that apply to e-commerce operations in the European Union.
To resolve disputes and enforce our user agreements: in the rare case of a dispute related to an order, payment, or user account activity, we may use your stored information to verify identities, review transaction records, and reach a fair resolution that respects the rights of both you and DLV PLUS SARL.

We will never use your personal data for automated decision-making or profiling that produces significant legal or similarly significant effects on you without your explicit consent, and all our data processing activities are designed to prioritize your privacy interests first.

4. How We Share Your Personal Information

We never sell, rent, or lease your personal information to third parties for their own marketing purposes under any circumstances. We only share your data with trusted third parties when it is strictly necessary to deliver the e-commerce services you have requested, and all third parties we collaborate with are required to maintain strict data protection standards that meet or exceed GDPR requirements, through formal data processing agreements signed with our team. The limited scenarios where we may share your information include:

‌With Authorized Service Providers Who Support Our Operations‌: We share only the minimum necessary information with our carefully selected business partners who help us run our e-commerce platform, including:
- Payment processing partners, who receive your order payment information exclusively to process your transaction securely, and are prohibited from using this data for any other purpose.
- Logistics and courier partners, who receive your shipping name, delivery address, and contact phone number solely to deliver your ordered car tools to the location you specified when placing the order.
- Cloud hosting and IT security service providers, who host our website and user data on secure encrypted servers located within the European Economic Area, and provide maintenance support to ensure our systems remain protected from cyberattacks.
- Email service providers, who help us deliver order confirmation emails and (only if you consented) marketing newsletters to the email address you provided us, and do not retain any of your personal data for their own use after the communication has been delivered.
‌With Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by a valid, lawful court order, judicial subpoena, or official request from a government regulatory authority with proper jurisdiction over our operations in Luxembourg. We will only disclose the exact information that is legally required, and we will make reasonable efforts to notify you of such a disclosure where it is legally permitted to do so.
‌In Connection With a Business Transaction‌: If DLV PLUS SARL enters into a merger, acquisition, or sale of all or a portion of its business assets, your personal information may be transferred to the successor entity as part of the business assets. We will require the successor organization to continue to honor the terms of this privacy policy, and we will notify all registered users via email at least 30 days before any such transfer of your personal data takes place.
With your explicit, separate written consent: In any other scenario not listed in this privacy policy, we will always ask for your explicit consent before sharing any of your personal data with a third party for any other purpose, and you have the full right to withdraw this consent at any time.

5. International Data Transfers

All the personal information we collect and process is primarily stored on encrypted servers hosted within the European Economic Area (EEA), to ensure it benefits from the full protection of GDPR data protection standards. If in the future we ever need to transfer your personal data to a country or territory located outside of the EEA, we will take all necessary steps to ensure the transfer provides an equivalent level of data protection as required by EU law. This includes signing standard contractual clauses that have been formally approved by the European Commission with the recipient party, verifying that the destination country has an adequate data protection status as recognized by the European Commission, or implementing other appropriate legally recognized safeguards to protect your personal data during the transfer. You are welcome to contact our data protection team at any time to request a full copy of the safeguards we have implemented for any international data transfers, if such transfers ever take place.

6. Data Retention Periods

We do not keep your personal information for longer than it is strictly necessary to fulfill the exact purposes for which it was originally collected. We apply different, carefully defined retention periods for different categories of your personal data:

For order-related data (including your name, shipping address, payment transaction records, and order history): we retain this data for 10 years after your order is completed, to comply with Luxembourg tax and commercial record-keeping legal requirements, and to handle any potential warranty claims for our durable car tools that may be submitted within that period.
For user account data (including your login details, saved wishlists, and account preferences): we retain this data for as long as you keep your user account active on our website. If you choose to delete your account, we will permanently erase all your account-related personal data from our active systems within 30 days, except for the small subset of order-related data we are legally required to retain for tax and compliance purposes.
For marketing communication records (including your email address and your marketing consent preferences): we retain this data until you choose to unsubscribe from our marketing communications, or until you request that we delete your contact information from our marketing mailing list, whichever comes first.
For website usage analytics data and server log data: we retain this anonymous or pseudonymized data for a maximum of 12 months, after which it is either permanently deleted or fully anonymized so that it can no longer be linked back to any individual user.

After the applicable retention period ends, your personal data will be securely and permanently deleted, encrypted to the point where it can no longer be recovered, or anonymized for long-term statistical analysis that cannot identify you as an individual.

7. Data Security Measures

At DLV PLUS SARL, we implement industry-leading, multi-layered technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, alteration, destruction, or misuse. These measures include:

End-to-end 256-bit TLS encryption for all data transmitted between your browser and our www.dlvplussarl.com website, ensuring that any personal data you enter on our site (including payment details and address information) cannot be intercepted by unauthorized third parties during transmission.
All our user data is stored on encrypted, password-protected servers located in certified secure data centers within the European Economic Area, with strict physical access controls, 24/7 on-site security monitoring, and regular fire safety and redundancy testing.
We implement role-based access control for all our internal team members: only a very limited number of authorized employees who need to access your personal data to fulfill their specific job duties (such as our customer support team and order processing team) are granted access to your personal information, and all access activities are logged and audited on a monthly basis.
We conduct regular quarterly cybersecurity vulnerability scans and annual third-party penetration testing of our e-commerce platform, to identify and patch any potential security gaps before they can be exploited. We also maintain a formal data breach response plan that outlines clear protocols to contain, investigate, and notify affected users and the relevant Luxembourg data protection authority within 72 hours of discovering any personal data breach that poses a risk to user rights, in full compliance with GDPR requirements.
All our team members complete mandatory annual data protection and information security training, and are bound by strict internal confidentiality agreements that prohibit unauthorized disclosure of any user personal information.

While we invest significant resources to protect your personal data, no internet transmission or electronic storage system can ever be guaranteed to be 100% secure. If you believe that your account security with us has been compromised at any time, please contact our support team immediately at [email protected] so we can take immediate action to secure your account.

8. Your Rights As a Data Subject

Under the General Data Protection Regulation and applicable Luxembourg data protection law, you hold a comprehensive set of rights over your personal information that we process. You can exercise all these rights at any time, free of charge, by submitting a request to our data protection team via the contact details provided at the start of this privacy policy. These rights include:

‌Right of Access‌: You have the right to request a full copy of all the personal information we hold about you, along with a detailed description of how we process that data, what recipients we have shared it with, and the applicable retention period. We will provide you with this information in a structured, commonly used machine-readable format upon your request.
‌Right to Rectification‌: If you find that any of the personal information we hold about you (such as your shipping address, email address, or contact phone number) is inaccurate or incomplete, you have the right to request that we correct and update that data immediately. You can also edit most of this information directly by logging into your user account and adjusting your profile settings at any time.
‌Right to Erasure (“Right to be Forgotten”)‌: You have the right to request that we permanently delete all your personal information from our systems, under circumstances including when the data is no longer necessary for the original purposes we collected it for, when you withdraw your consent for the processing, or when you object to the processing and we have no overriding legitimate legal grounds to continue holding your data. We will comply with your erasure request within 30 days, unless we are legally required to retain a small subset of your data to comply with our legal tax, accounting, or regulatory obligations.
‌Right to Restriction of Processing‌: You have the right to request that we temporarily pause the processing of your personal data, in scenarios including when you contest the accuracy of your data (to give us time to verify its correctness), when you believe our processing is unlawful and you prefer us to restrict usage instead of deleting your data, or when we no longer need your data for the original processing purposes but you require us to keep it to establish, exercise, or defend legal claims.
‌Right to Data Portability‌: You have the right to receive all the personal data you have voluntarily provided to us, in a structured, machine-readable format that allows you to transfer this data to another service provider of your choice, without any obstruction from our side.
‌Right to Object‌: You have the right to object at any time to processing of your personal data that is based on our legitimate business interests, including direct marketing activities. If you object to direct marketing, we will immediately stop sending you all marketing-related communications, no further questions asked.
‌Right to Withdraw Consent‌: For any processing activity that you previously gave explicit consent to (such as receiving marketing newsletters), you have the full right to withdraw that consent at any time, without affecting the lawfulness of processing that was carried out before your withdrawal of consent.
‌Right to Lodge a Complaint‌: If you believe that our processing of your personal data violates applicable data protection laws, and you are not satisfied with the response you received from our team after raising your concern with us, you have the right to submit a formal complaint to the relevant data protection authority in Luxembourg, or your local national data protection authority within the European Economic Area.

Before we process any of your data subject rights requests, we may ask you to provide a small amount of verification information to confirm your identity, to ensure we are disclosing your personal data to the correct individual and preventing fraudulent access to user accounts. We will respond to all legitimate requests within one month of receiving them, and we will never charge you any fee for exercising your data subject rights unless your request is clearly excessive, repetitive, or manifestly unfounded.

9. Children’s Privacy

Our e-commerce platform www.dlvplussarl.com is a general audience e-commerce website focused on selling premium car tools and car care products, and we do not intentionally collect any personal information from children under the age of 16. If we become aware that we have accidentally collected personal data from a child under 16 without verifiable parental consent, we will immediately take steps to delete that information permanently from all our servers. If you are a parent or guardian and you believe your child has submitted personal information to us without your permission, please contact our support team immediately and we will resolve the situation promptly.

10. Third-Party Links

Our website may occasionally contain links to third-party websites, such as links to our courier partner tracking pages, or informational blog posts about car care best practices that are hosted on external sites. Please note that these external third-party websites have their own separate privacy policies that are independent of our policy. DLV PLUS SARL has no control over the content, privacy practices, or data protection measures used by these third-party sites, and we cannot take any responsibility or liability for the policies and activities of these external platforms. We strongly recommend that you review and read the full privacy policy of every website you visit after leaving our www.dlvplussarl.com domain, before submitting any of your personal information to those sites.

11. Changes to This Privacy Policy

We may occasionally update and revise this privacy policy from time to time, to reflect changes to our business operations, new legal regulatory requirements, or new features we launch on our e-commerce platform that may affect how we process your personal data. When we make material changes to this policy, we will update the “Effective Date” posted at the top of this document, and we will post a prominent notification on the homepage of www.dlvplussarl.com to alert all users that the policy has been updated. For registered account holders, we will also send a notification email to the registered email address on file to inform you of the changes, at least 15 days before the new revised policy goes into effect. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and shopping services after the revised policy comes into effect will constitute your acknowledgement and agreement to the terms of the updated privacy policy.

12. Final Provisions

This privacy policy forms an integral part of the terms of service that govern your use of the DLV PLUS SARL e-commerce website and all related shopping services. Any disputes related to privacy and personal data processing that arise between you and DLV PLUS SARL shall be governed exclusively by the laws of Luxembourg, and shall be subject to the jurisdiction of the courts located in Luxembourg.

If you have any questions, comments, or concerns about any section of this privacy policy, or about how we handle your personal information when you shop for our carefully curated car tool collection, do not hesitate to contact us at any time. You can reach our team via email at [email protected], by phone at +352 27 39 54 45, or via post at our physical office address 4 Rue d’Arlon, L-8399 Windhof (Koerich), Luxembourg. We are always happy to assist you, and to make sure you can browse our new car tools drops, shop our most-loved car gear in stock, and enjoy a car care experience that is easy, secure, and worry-free, with full peace of mind that your personal data is protected with the highest level of care.