DLV PLUS

SHOP THE DEAL

dlvplussarl

Effective Date: October 19, 2026

These Terms of Service constitute a legally binding agreement between you as a user, visitor, or customer of our e-commerce platform, and DLV PLUS SARL, a duly registered company under the laws of Luxembourg with its principal business address at 4 Rue d’Arlon, L-8399 Windhof (Koerich), Luxembourg. Our official shopping website is accessible via www.dlvplussarl.com, and all service-related inquiries can be submitted by email to [email protected], or directed to our customer service hotline at +352 27 39 54 45 during our regular operating hours of 9:00 to 18:00 CET on business days.

By accessing, browsing, creating an account on, or completing any purchase transaction on www.dlvplussarl.com, you confirm that you have read, understood, and agreed to be fully bound by all clauses outlined in these Terms of Service, alongside our separately published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree with any part of these terms, you are not authorized to continue using our platform services, and you must exit the website immediately.

1. Platform Service Overview

DLV PLUS SARL operates www.dlvplussarl.com as a dedicated e-commerce marketplace focused on premium car tools for every ride. Our core service is to let customers browse our carefully curated car tool collection right now, pick the essentials that fit their ride, and drive without unnecessary worries on every trip. Our full product range covers new car tools drop collections with fresh gear that makes car care easier, and the tried, trusted tools that are our most-loved car gear in stock, all sourced and verified to meet strict quality benchmarks for automotive maintenance and care.

We reserve the unilateral right to modify, suspend, or discontinue any part of our platform services temporarily or permanently, at any time without prior public notice, for reasons including but not limited to system security maintenance, product inventory adjustment, compliance with new regulatory requirements, or unexpected service failure risks. We will not be liable to you or any third party for any modification, suspension, or permanent discontinuation of our services, except for scenarios that are explicitly defined as compensable under mandatory Luxembourg consumer protection laws.

2. User Account Eligibility and Responsibilities

To create a user account on www.dlvplussarl.com, you must meet the following eligibility requirements, and fully abide by the corresponding account usage rules:

  • You must be at least 18 years of age, or have reached the full age of majority in your country of residence, and have full legal capacity to enter into a binding purchase agreement for automotive care products. Persons under the age of 18 are only permitted to use our platform with the supervision and explicit consent of a parent or legal guardian, who shall bear full legal responsibility for all transactions conducted under the minor’s account.
  • When you register your account, you are required to submit accurate, complete, and up-to-date personal information, including but not limited to your full legal name, valid email address, correct shipping address, and active contact phone number. If any of your provided account information changes later, you must log into your account settings and update the related details in a timely manner to avoid failed delivery of ordered car tools, missed order notifications, or other negative consequences.
  • You are fully responsible for safeguarding the security of your account login credentials, including your account password and any two-factor authentication settings you enable. You agree not to share your account access rights with any third party, and you will bear full legal liability for all purchase orders, information modification operations, and other activities that are conducted under your account. If you detect any unauthorized access to your account, you must notify our support team immediately, and we will assist you to freeze the account and prevent further unauthorized operations.
  • We reserve the right to refuse new account registration, or temporarily suspend or permanently terminate an existing account, at our sole discretion, for cases that include but are not limited to: submission of false identity information, repeated malicious order placements that disrupt our normal business operations, violation of these Terms of Service, or long-term inactivity of the account that lasts over 24 consecutive months.

3. Product Information and Order Transaction Rules

All car tool product listings published on www.dlvplussarl.com are managed in strict accordance with the following transaction rules, to ensure full transparency and fairness for every purchase:

  • Every product page includes detailed descriptions of the car tool’s material, functional parameters, applicable vehicle models, usage precautions, real product photos, and corresponding selling price. We make every reasonable effort to ensure that the displayed product information is accurate and free of typographical errors. However, occasional human errors or technical system glitches may lead to cases where the marked product price, product parameter information, or inventory status is obviously incorrect. If such an error occurs to your submitted order, we will notify you within 48 working hours after order placement, and offer you the option to confirm the order with corrected accurate information, or cancel the related order for a full refund at no cost to you. We will not be obligated to fulfill an order that is generated based on a clearly marked incorrect price or invalid product information.
  • When you complete the checkout process and successfully submit your payment for an order, a binding purchase contract between you and DLV PLUS SARL comes into formal effect. You confirm that all the information you filled in during the checkout process, including the shipping address, contact information, and selected product specifications, is completely accurate, and you agree to pay the full order amount, including the product selling price, applicable shipping fees, and any legally required value-added taxes that apply to your delivery region.
  • We strictly abide by the rules outlined in our separately published Refund and Returns Policy: you explicitly acknowledge that no standalone only-refund requests are permitted under any circumstances. All valid refund applications can only be processed after you successfully return the corresponding purchased physical car tools to our designated return warehouse, and our team passes the formal product eligibility verification. We will never approve any request that asks for monetary compensation without returning the purchased goods, unless it is required by mandatory applicable laws that cannot be excluded by contractual clauses.
  • Our Shipping Policy outlines all clear delivery rules, including order processing timelines, delivery coverage regions, tiered shipping fee standards, parcel tracking services, and solutions for rare delivery exceptions such as lost parcels and transit damage. You agree that once the parcel is signed for at the shipping address you specified at checkout, the risk of accidental loss or damage to the ordered car tools will be fully transferred to you, unless the loss or damage is proven to be caused by our deliberate gross negligence.

4. Acceptable Use Policy

When you access and use our www.dlvplussarl.com platform, you agree that you will not conduct any of the following prohibited activities, any of which will constitute a material breach of these Terms of Service:

  • You will not use our platform for any illegal purpose that violates applicable local, national, or European Union laws, regulations, or public order and good customs, including but not limited to using stolen payment cards to complete transactions, purchasing car tools for illegal modification of vehicles that violates local transportation regulations, or collecting other users’ personal information without explicit authorization.
  • You will not launch any malicious technical attacks against our website, including but not limited to deploying distributed denial-of-service attacks, injecting malicious code, crawling our platform data through automated scraping tools that exceed reasonable normal user browsing behavior, or attempting to bypass our website security authentication measures to gain unauthorized access to our server systems.
  • You will not conduct any activity that disrupts our normal e-commerce operations, including repeatedly submitting a large number of malicious orders without the intention to pay, submitting false malicious negative reviews to damage our brand reputation, impersonating our company customer service staff to defraud other users of their personal information or payment details, or colluding with third parties to submit fraudulent refund claims to obtain free car tools.
  • You will not reproduce, copy, distribute, resell, or commercially exploit any part of our platform content, including our product photos, brand design, website interface layout, product description text, and exclusive marketing copy for new car tools drop collections, without our prior written explicit authorization. All intellectual property rights of the content published on www.dlvplussarl.com, including trademarks, logos, patented car tool design displays, and original text content, are the exclusive property of DLV PLUS SARL, and no user is granted any license to use these intellectual property assets for non-personal commercial purposes.

If we detect that you have conducted any of the above prohibited activities, we have the right to take corresponding punitive measures at our sole discretion, which may include immediate temporary suspension of your account, permanent ban of your access permissions to our platform, confiscation of related illegal benefits, and reservation of the right to take further legal actions to claim compensation for all losses caused by your violation.

5. User-Generated Content Rules

Our platform allows registered users to voluntarily publish public product reviews, usage feedback, and other related content about the premium car tools they purchased on www.dlvplussarl.com. For all content you submit and publish on our platform:

  • You grant DLV PLUS SARL a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publicly display, translate, and distribute this user-generated content for the purposes of optimizing our product displays, improving our service quality, and promoting our brand, across all our official digital channels.
  • You confirm that you hold full legal copyright and authorization for all the user-generated content you publish, and the content does not infringe the intellectual property rights, portrait rights, reputation rights, or any other legitimate legal rights of any third party. You agree to fully indemnify DLV PLUS SARL for all losses, compensation fees, and legal costs that may be incurred due to third-party infringement claims related to the content you published.
  • We reserve the unilateral right to review, edit, or delete any submitted user-generated content at any time without prior notice, if we determine that the content contains illegal, obscene, threatening, defamatory, infringing, or other inappropriate information that violates public order or these Terms of Service.

6. Disclaimer of Warranties

Our platform services and all premium car tool products sold on www.dlvplussarl.com are provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law:

  • DLV PLUS SARL does not make any explicit or implicit warranties that our website service will be completely uninterrupted, 100% error-free, or fully free from viruses or other harmful malicious components. We will make all reasonable efforts to maintain the stability of our platform, but we cannot guarantee absolute service availability under all unexpected circumstances.
  • To the maximum extent permitted by law, we disclaim all implicit warranties, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement of third-party rights. We will not be liable for any indirect, incidental, special, consequential, or punitive damages you may incur in the process of using our platform services, including but not limited to loss of profits, loss of data, or business interruption losses, regardless of whether we have been notified of the possibility of such damages in advance.
  • Nothing in these Terms of Service will exclude or limit any of your statutory consumer rights that cannot be legally excluded under Luxembourg consumer protection law, including your right to receive products that match the product description and meet normal quality standards, and your right to claim warranty protection for defective products within the legally required warranty period.

7. Dispute Resolution and Governing Law

These Terms of Service shall be exclusively governed by and construed in accordance with the substantive laws of Luxembourg, without regard to its conflict of law rules:

  • If any dispute arises between you and DLV PLUS SARL related to your use of our platform or any product purchase transaction, both parties agree to first try to resolve the dispute through friendly negotiation via our customer service channels. You can submit your dispute description to [email protected], and our dedicated dispute resolution team will respond to your request within 7 working days to find a mutually acceptable solution.
  • If the two parties cannot reach a mutually satisfactory settlement through negotiation within 30 days after the dispute arises, any party may submit the dispute to the exclusive jurisdiction of the courts located in Luxembourg.
  • If any individual clause in these Terms of Service is deemed invalid, unenforceable, or illegal by a competent court of law, the remaining clauses of the agreement shall remain in full force and legal effect, and will not be affected in any way.

8. Modifications to Terms of Service

We reserve the right to update and modify these Terms of Service at any time, to reflect adjustments to our business operations, new regulatory requirements, or new feature launches on our platform. When we make material changes to these terms, we will update the Effective Date displayed at the top of this document, publish a prominent notice on the homepage of www.dlvplussarl.com, and send a notification email to all registered users at least 15 calendar days before the revised new terms take effect. Your continued access to our website and placement of new orders after the effective date of the revised terms will be deemed as your full acceptance of all modified clauses in the updated Terms of Service.

If you have any questions about any content in these Terms of Service, please do not hesitate to contact our support team at any time via the contact information provided at the start of this document.